Service > Customer service
Please check the following customer service detailes:
Minimum order quantity (MOQ)
No minimum order quantity limited,any quantity is welcomed.(kindly note:For oversea's buyers. MOQ is 3~5pcs is recommended, instead of 1 pcs only. because that one pcs will be high in price including the FOB cost and Sea Freight cost.)
We can help to find a good shipping forwarder to ship the goods to the destination port. However,if you have a good shipping forwarder,we can also use yours.
Type of payment
T/T with deposit for production arrangement, balance payment when the goods ready ( or against the B/L copy)
FOB Shenzhen for 40ft GP or 40ft HC container; FCA for 20ft container; EXW for less container loaded
We provide 36 months products warranty to make sure our customers obtain quality products.
Prodution lead time
One 20ft container 35~40 days One 40ft or 40'HC container will be 40~45 days.
Less container loaded (LCL) products same production time as one 20 ft container.
(noted:if one container mix over 20 items,please give us 1 week more for production; if one container mix over 30 items, please give us 2 weeks more for production.)
As to oversea's orders we guarantee 36 month for any reason. In case that any defect item is found,please send us emails with specifics and pictures. We will send replacements part like the legs/arms/cushions to repair the furnitures or make new replacement in any coming orders.Considerating the overseas' long distance apart from China, small spare part for urgent needed can be sent by DHL (Less than 100USD DHL fees) and big spare part (Over 100USD deliver cost) can be sent by next coming order. In another way we will solve as discount with next order. we anyhow will give the solution for meeting any problem.
Products Inspection Policy
Since we provide 36 months guarantee, hereby we kindly require no inspection because our warehouse size limited. If new customer require to come to inspect goods, we can only provide the random inspection due to our warehouse size limited. Please kindly inform us one month in advance in case of the inspection is needed.
The leather / fabric / stainless steel what we use
The leather what we use is only italian top grain leather or aniline leather. We never use the inferior split leather, second leather or PVC. The stainless steel what we use is SUS304#, Either polish or matte finish which depends on different designs.All the fabric what we use is the high quality fabric.
Fabric or leather swatches availabe
We can use DHL to airmail the leather/ fabric swatches including our catalogue for free to those customers who is going to make orders from us.
Extra Wood Pallet package service
If the goods is less container loaded,the goods has to be packed by a extra wood pallet to protect the carton box.which need to add a extra 6USD per box. It can make sure no damage on way of comlex transportantion
The leather in the market has 3 styles what we use as following:
1. italian leather ranged from 13.5RMB ~14.5RMB per square inch.
2. Semi-aniline leather range from 14.0RMB~15.5RMB per square inch.
3. Full aniline leather range from 15.3RMB~16.8RMB per square inch.
The leather what we NEVER use is as following:
1. Chinese leather ranged from 7.8RMB~9.5RMB per square inch.
2. Chinese Split leather ranged from 6.3RMB~7.5RMB
Sofa package: The package material including 3 layers. Thick PE foam to corner protection, middle layer with polyester bubble bags, outer layer with woven plastic bag.
Chair package: The package material including 3 layers. Thick PE foam to corner protection,the cardboard to protect the chairs legs. middel layer with polyester bubble bags or Non-wovon bag, outer layer with K&K carton box. If the chair is heavy we normally use the pallets.
Glass package: The package material including 3 layers, polyester bubble bag for inner, the high density foam to protect the edges and corners. middle layer with K&K carton box. outer layer with pallets.
How to Complaints / Claims
If you have any compaints / claims about our products and service. Please send email to Mr Bens Ho/Mr Pink Ho. we will reply to you within 24 hours. Email address is firstname.lastname@example.org