Welcome to House Kingdom.

Service > Customer service

Please check the following customer service detailes:

Minimum order amount
And minumum order amount is US$2000 to start. and it can mix items.  

Shipment service

For full container loaded, we can help to find a good shipping forwarder to ship the goods to the destination port. In the meanwhile, we can offer  CIF service for less container loaded (small quantities)

Type of payment
T/T with deposit for production arrangement, balance payment when the goods ready ( or against the B/L copy) 

Price terms
FOB Shenzhen for 40ft GP or 40ft HC container;  EXW for less container loaded
Products warranty                                                                                                                  
 We provide 36 months products warranty to make sure our customers obtain quality products.
Prodution lead time
One 20ft & 40HC container 6 or 7 weeks
Replacement Policy
As to oversea's orders we guarantee 36 month for any reason. In case that any defect item is found,please send us emails with specifics and pictures. We will send replacements part like the legs/arms/cushions to repair the furnitures or make new replacement parts in any coming orders.Considerating the overseas' long distance apart from China, small spare part for urgent needed can be sent by DHL (Less than 100USD DHL fees) and big spare part (Over 100USD deliver cost) can be sent by next coming order. In another way we will solve as discount with next order. we anyhow will give the solution for meeting any problem.
Products Inspection Policy                                                                                                              
 Since we provide 36 months guarantee, hereby we kindly require no inspection because our warehouse size limited.  If new customer require to come to inspect goods, we can only provide the random inspection due to our warehouse size limited. Please kindly inform us one month in advance in case of the inspection is needed.
The leather / fabric / stainless steel what we use
The leather what we use is only italian top grain leather or aniline leather. We never use the inferior split leather, second leather or PVC.   The stainless steel what we use is SUS304#, Either polish or matte finish which depends on different designs.All the fabric what we use is the high quality fabric.

Fabric or leather swatches availabe
We can use DHL to airmail the leather/ fabric swatches including our catalogue for free to those customers who is going to make orders from us.

Extra reinforce package service
If the goods is less container loaded,   Reinforce package need to  add a extra cost of  8USD per box. It can make sure no damage on way of comlex transportantion

The leather in the market has 3 styles what we use as following:
  1. italian leather ranged from  13.5RMB ~14.5RMB per square inch.
  2. Semi-aniline leather range from 14.0RMB~15.5RMB per square inch.
  3. Full aniline leather range from  15.3RMB~16.8RMB per square inch. 
Package Materials                                                                                                                  
Sofa package: The package material including 3 layers. Thick PE foam  to corner protection, middle layer with polyester bubble bags, outer layer with woven plastic bag.
 Chair package: The package material including 3 layers. Thick PE foam to corner protection,the cardboard to protect the chairs legs. middel layer with polyester bubble bags or Non-wovon bag, outer layer with K&K carton box.  If the chair is heavy we normally use the pallets.
 Glass package: The package material including 3 layers,  polyester bubble bag for inner,  the high density foam to protect the edges and corners.   middle layer with K&K carton box. outer layer with pallets.

CIF terms

We can offer CIF terms for oversea's buyers. CIF shipping is from our company/factory warehouse to buyer's destination sea port. buyer will pay the local cost like custom clearance, trucking fees, import tax etc..

EXW terms

Buyer will collect the goods from seller's company/factory warehouse Address:  2nd builid Lin Rong industrial park, Yuhe Road, Huiyang  Sanhe Economic development zone, Huizhou City, Guangdong Province, China. contact person: Ms Choi mobile no.: 0086-15013876510

How to Complaints / Claims
If you have any compaints / claims about our products and service. Please send email to Mr Bens Ho/Mr Pink Ho. we will reply to you within 24 hours. Email address is  cocofurniture@vip.163.com